Support

Write to us

support@admissionpuzzle.com
We usually answer within 2 working days.

It helps if you tell us:

• the email address of your account (write from that address if you can);
• what you were trying to do, and what happened instead;
• a screenshot, if you can take one — never a photo of your passport, ID card or bank card.

Forgot your password?

There is no automatic reset email. Write to us from the email address of your account; a person sends you a one-time password, you log in with it, and you set a new one on your Profile page. If you signed up with "Continue with Google" or "Sign in with Apple", there is no password here — just use the same button again.

Your data

• Privacy policy — what we collect and who else sees it.
• Delete your account — from inside the app, or by email if you cannot log in.
• Download everything we hold about you: log in, then Profile → Download everything we hold.

Something in the app is wrong

If a requirement, deadline or link in the app does not match the university's own page, tell us which programme — the university's page is always the one that counts. If an AI answer is wrong or offensive, press Report under it; reports go straight to the owner.

Advice about your admission

We fix the app; we do not advise on individual cases by email. For personal advice you can talk to Maria, a human admission consultant: message Maria on Instagram.